Use recovery first
If you already have paid access, request a fresh private link. The link rotates only after the replacement message is delivered.
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Built Into Work support
Make the problem inspectable.
Tell us what happened, what you expected, and the outcome you need. Your request becomes a durable owner-visible record rather than disappearing into a general inbox.
Route it well
Start with the smallest safe amount of information.
Do not submit passwords, private access links, payment-card details, government identification, confidential employer information, or sensitive personal data. We will ask for a safer verification step if one is required.
Reference the purchase
Include the purchasing email, program, and Stripe receipt or order reference. Never submit payment-card details.
Name the session
For logistics or accommodations, identify the offer and session date. Do not place confidential workplace material in this form.
A separate review path
Access, correction, deletion, and objection requests are handled with identity verification and legally required recordkeeping boundaries.
Response policy
Urgency changes the route, not the evidence standard.
We aim to acknowledge ordinary support requests within one business day. Access failures, payment problems, privacy requests, accessibility needs, and conduct concerns receive priority review.
You may also email support@builtinto.work for general help or privacy@builtinto.work for privacy-rights requests. The structured form remains the fastest way to provide the information needed for triage.
This form is not an emergency service. If someone faces immediate danger, contact the appropriate local emergency or organizational response channel first.